How to register?
You may register online by completing our online registration form. Click on Register Now or please visit our customer service centre, Airport road Umm Ramool, Dubai. Click on Contact Us for our location map.
Following are the steps to register online:
1. Click on register.
2. Enter your name, email, phone number and create a strong password.
3. Click on signup.
4. A verification email will be sent to you at the registered email address. Click on the link to verify your account.
5. Login with the username and password.
Physical registration:
The customer will need to fill out the “registration form” and provide a copy of their Emirates ID, driving license and passport at the reception.
Click on Contact Us for our location map.
Activation:
Our customer service team will verify the documents and activate your account. Once activated, you will receive a confirmation email on your registered Email ID along with your user name and password.
Once you are logged in, you can:
1. View all auctions.
2. Bid in our live and online auctions.
3. Access to search and bid (based on the availability of the auction & deposit amount).
4. Top up your deposit to increase your buying limit.
5. Access various useful reports from buyer and seller perspective.
How to buy at an auction?
1. Register and create your account:
Follow the registration process to get your username and password to login into your account.
2. Pay your Deposit:
A minimum 1,000 AED cash deposit is required on each purchase which is refundable in case no purchase has been made. Cash, Credit Cards, Cheque or bank transfers are accepted. To transfer your deposit online please visit the “My profile” section, under my profile click on payments and select your preferred option to pay the deposit.
3. Log in online or attend our live hall auction:
Find out what 'live hall' auctions are coming up at your chosen Pioneer Auctions centre. Then you can browse the sales catalogues to see which vehicles or items catch your eye. You can then bid on your selected items online or visit our live auction hall for hall bidding.
4. After winning the bid:
Full payment is required within 48 hours of purchase. Cash, Credit Cards, Cheque or bank transfers are accepted. The buyer undertakes the responsibility of removing his vehicle from Pioneer Auction premises within 48 hours post the purchase and after the full payment has been made.
How to sell through an auction?
1. Register and create your account
Follow the registration process to get your username and password to login into your account.
2. Free valuation
We can provide you with an indicative valuation online for vehicles. However, a physical inspection of the vehicle is required to complete the valuation process.
For general items, a visit will be made by our operations team to check and evaluate the material
3. Terms & Conditions
Once we have agreed on the reserve price based on your market valuation, you will need to sign our terms & conditions and appoint us to sell your car and other general items.
4. Live/ online auction
Post confirmation of terms and conditions, items will be uploaded on our website for interested buyers to bid. The bidding process will continue as per the terms of the live or online auction.
5. Sale of item
Once the bidding process is complete you will be notified of the highest bid received for your item. Post your approval on the sales price our team will contact the buyer to collect the payment and arrange for the payment to be transferred to you after deduction of our fees and charges.
FAQs
Yes, account registration is completely free of charge, if you would like to participate in the auction then a security deposit of AED 3,000 is required. To register, please click [here] or contact us at 800 746 6337 for any assistance.
The auction is open to all. However, to place a bid, a deposit is required based on the value of the items. For more details, please click [here]. To register and create an account, follow the steps below:
1. Click on "Register".
2. Enter your username, valid email, valid phone number, and create a strong password.
3. Click on "Signup".
4. A verification email will be sent to your registered email address. Please click on the link to verify your account. Check the spam/junk folder for the reset email if not received.
5. Log in using your username and password.
Each user is allowed to create only one account. Any duplicate accounts will be automatically deleted from our system. Pioneer Auctions reserves the right to delete accounts if any suspicious activity is detected.
After winning a bid, you will receive a confirmation email that the lot has been approved and you will have 48 hours to complete the remaining payment for the car or material.
• If the vehicle has a Hiaza document, the seller will transfer it to the new buyer once confirmed.
• For vehicles with Mulkiya (vehicle registration document), both the buyer and seller must visit the RTA together. The seller will cancel the plate number and obtain a Hiaza in their name, which they will pay for. The buyer can then transfer ownership to their name.
• For vehicles with a Vehicle Clearance Certificate (VCC), the seller will provide the original VCC papers, and after payment clearance, the VCC will be handed over to the buyer for ownership transfer.
• For general material, you will be directed to the location to collect the material.
After registration, you can place bids on your preferred items through our website or mobile app. For any inquiries, please contact us at 800 746 6337.
To reset your password, click on the "Forgot Password" link under the login field and request a new password. A password reset link will be sent to your registered email address. Check the spam/junk folder for the reset email if not received.
To delete your account, please send an email to [email protected] with your registration and deposit details (if applicable). Our team will assist you in the process.
For assistance with our website or mobile application, please contact us at 800 746 6337 or email us at [email protected]. Our team is available to assist you with any inquiries or support you may need.
To initiate a refund for your online deposit, please send an email to [email protected], including your registered mobile number and email address. Please allow 10-15 working days for the refund to be processed, depending on your bank.
To join our official Pioneer Auctions WhatsApp community, please click the following link: WhatsApp Group. Our WhatsApp community is divided into specific and separate groups from Live Car Auction/Luxury Cars Auction/General Material Auction/Saudi Export Auction/Online Auction and a General Hub, are updated on a weekly basis. Receive daily updates on ongoing and upcoming auctions.
You can follow us on our social media platforms by clicking this link: Pioneer Auctions Social Media.
Yes, you can auction your car with us. Please share the details (Milkiya, Hayza, ID Front and Back) through whatsapp or by email and we will get in touch with you.
Pioneer Auctions is located on Airport Road, Umm Ramool, Dubai.
View Location on Google Maps.
Live Car Auction: Every Sunday, Tuesday & Thursday at 7:30PM.
Saudi Export Auction: Every Monday to Monday Exclusively Online.
Luxury Car Auction: Every Two Weeks from Monday to Monday Exclusively Online.
General Material Auction: The Last Thursday of each month at 11:30AM.
Online Car Auction: Every Friday to Sunday Exclusively Online.
Salvage Car Auction: Every Monday to Monday Exclusively Online.
To participate, simply register via our website or app and make a security deposit:
• AED 3,000 for car auctions (fully refundable if you do not win any bids or do not place any bids).
• AED 10,000 for general material auctions (fully refundable if you do not win any bids or do not place any bids).
You can watch our live auctions through our social media platforms (YouTube, Facebook, Instagram, or TikTok) or directly on our website.
A bid that is marked as "on approval" means that the final bid is subject to approval by the item’s owner. This process typically takes 24 hours.
The salvage auction is held online from Friday to Friday. To participate, register and create an account by following the registration steps listed above. The deposit required for this auction is AED 500 (fully refundable if you do not place any bids or do not win).
The Saudi export car auction runs online from Monday to Monday. Follow the registration steps outlined above. The required deposit is AED 3,000 (fully refundable if you do not place any bids or do not win).
The online car auction is held from Friday to Sunday. To place a bid, please follow the registration steps outlined above. The deposit required is AED 3,000 (fully refundable if you do not place any bids or do not win).
The luxury car auction takes place exclusively online every two weeks, from Monday to Monday. To participate, follow the registration steps outlined above. The deposit required is AED 3,000 (fully refundable if you do not place any bids or do not win).
Test drives are not available outside our warehouse premises; however, you are welcome to inspect the cars before placing a bid.
Pioneer Auctions guarantees that all our cars are fully tested according to RTA regulations, and test reports are available on our website or on each vehicle. *It is very important to read the test reports for any car before bidding on it. In the case of receiving the car after the auction and finding out a problem which is not stated on our test report, you can the processed in returning back the car and you will receive a full refund on the car.
Pioneer Auctions’ operating hours are as follows:
• Sunday: 2 PM – 10 PM
• Monday: 10 PM – 6 PM
• Tuesday: 9 AM – 10 PM
• Wednesday: 10 AM – 6 PM
• Thursday: 9 AM – 10 PM
• Friday and Saturday: Closed
You can register either through our website/app or in person on the day of the auction. Follow the registration steps outlined above.
To get the latest updates on available cars, join our official Pioneer Auctions WhatsApp community by clicking here.
General material site visits are scheduled 3 days before each auction. The dates will be announced at the beginning of each month. For more information, please provide your details (name and mobile number), and one of our representatives will contact you shortly.
Please share the required documents down below to our customer service number and we will forward them to the general material department:
Company Registration Certificate: A copy of the official registration certificate of the company.
Company Profile: A brief overview of your company, including its history, mission, and key achievements/ website.
Directors and Shareholders Information: Details of the directors and shareholders, including copies of their identification documents.
Contact Information: Updated contact details, including address, phone number, and email.
Business License: A copy of the current business license or permit.
Tax Identification Number: Documentation of your company’s tax identification number.
If your vehicle is not sold at auction, you may retrieve it, subject to an unsold fee of AED 250 + 5% VAT.
Pioneer Auctions charges a 5% commission + VAT on each vehicle if the bid is approved.
Cancellation of any type or not paying the remaining amount of the LOT within 48 hours after the final bid was approved will result in a forfeit of your security deposit.
For Car Auctions:
• A photo of your ID (front and back)
• Car documents (Mulkiya, VCC, or Hiaza)
• Signed Seller’s Agreement
For General Material:
• A photo of your ID (front and back)
• Material documents
• Contact Information
• Trade License
• Company Registration Certificate
• Company Profile
• Tax Identification Number
• Signed Seller’s Agreement
To arrange for a car pickup, please send us pictures, details, and the location via WhatsApp. One of our driver representatives will contact you to schedule the pickup.
The approval process typically takes around 24 hours.
We offer a wide variety of vehicles, from SUVs to economical cars, both GCC and imported models.
