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FAQ/Support

How do I set an alarm for a lot?
If you would like to be warned when a lot you are interested in is about to be offered for sale, click on the "Set Alarm" button in the catalogue listing. The color of the button will change from blue to red indicating that the alarm has been set. You can view any alarms you have set by going to the "My Account" page.

How do I register for a Live Auction?
Contact Pioneer Auctions and provide your full details.

I've forgotten my Username or Password
Click here to retrieve your details.

My contact details are incorrect and I want to change them
Contact Pioneer Auctions who will be able to change them for you

When I open Live Bid, I cannot see the auction taking place
Ensure that you have both the Unreal Media Player 5 and Silverlight plug-in installed. Additionally, there may be a communications problem - Press F5 to refresh the page. If the problem persists contact Pioneer Auctions.

Please note that there is NO current support for viewing the actual live video footage from the auction hall for other browsers apart from Internet Explorer.

When I open Live Bid, I can see the auction taking place but cannot participate in it
There may be a communications problem - Press F5 to refresh the page. If the problem persists contact Pioneer Auctions.

I can see the auction taking place but cannot hear the auctioneer
Check the sound settings on your computer